Client Since: May 2002
Products in Use: nCode Programmers Toolkit

A leading Canadian retailer needed to reduce the costs associated with fraud and credit bureau reporting for their call centre. In addition, they required nCode to integrate with a third party CRM system already in place.

Nova not only helped them plan their integration, but helped guide them as they as they implemented in a Java environment.

The result has been a significant savings in credit bureau costs, improved customer care as account information is verified with nCode, mailing accuracy has improved, and risk due to credit card fraud on new accounts has been minimized.