Client since: May 2002
Product in use: nCode Programmers Toolkit
What They Needed:
Canadian Tire Financial Services (CTFS) approached Nova and two other software vendors in December 2001 about an address data quality solution for their call centre and OCR needs, including:
- Significant savings in credit bureau reporting; returning over $200K annually with an IRR of 122%
- Integration with a third party CRM system
already in place
- Mailing accuracy to ensure mailings got
to their destination
- Help manage fraud risks through proper reporting between the credit bureau and CTFS
For personal and professional service, competitive pricing, and product flexibility, CTFS chose nCode for their implementation.
 |
 |
How Nova and nCode met Their Needs:
As with all client relationships, Nova provides professional services to guide and assist the client as they plan and implement nCode. For CTFS, Nova's knowledgeable professional services team assisted in planning their integration and provided additional architectural guidance.
In addition, the Nova team assisted with the implementation, providing guidance as CTFS implemented nCode in a Java environment for their call centre application.
Following a successful implementation, nCode has been running trouble free.
What was the return for CTFS?
- Significant savings in credit bureau reporting; returning over $200K annually with an IRR of 122%
- Improved customer care; account information is verified using nCode and mailing accuracy improved
- Risk due to credit card fraud on new accounts minimized
